As my first customer which is a famous machinery supplier in Romania supplies many kinds of tissue machine in the local, and he bought a toilet paper machine from my colleagues many years ago, the machine has run for many years, its some parts need to be replaced, so my first order in the real sense was a parts order form the customer .
Thanks to I was new,so I was not very familiar with the machine and understood much less about the parts , so that I can only be very serious to confirm all parts of the size with the customer in order to guard against mistakes.As long as I can explain with pictures,I will try to use the pictures to explain. Each e-mail with the customer like a lesson for me, maybe the customer can feel my seriousness, then the order was very smoothly completed, the customer was very satisfied with our products and cooperation. In less than three months later, the customer placed the second order which was a toilet paper production line, and in the next few years, the customer places orders every quarter of a year. The customer hasn’t come to see the factory, even I have not met with him, he said he has several suppliers in China,and there are other suppliers will offer price to him every time, but eventually he will continue to choose us,it isn’t only the price advantage, but also the quality of products and services are the best that he felt. For every machine of the customer, I supervise and test personally, though the machine models are all the same, I will take a video of every machine and send it to the customer before shipment. This has become a tacit agreement between us. I think it is one of the reasons that customers have been choosing us all the time.
It is lucky for a supplier that they is selected and maintain cooperation all the time with customers ,it is also the supplier’s result of the efforts and seriousness. No matter all orders are larger or small, with the same heart to make the customer feel your attitude, he is willing to give you the opportunity and accompany you into the step. We hope that we have the opportunity to cooperate and make progress together with you if you have seen this article.